Why Your Business Needs Self-Hosted FreeScout Shared Email Inboxes

FreeScout, the versatile and cost-effective help desk solution for small businesses. Whether you're running an e-commerce store, a local bakery, or a growing tech startup, customer support is the backbone of your success. FreeScout provides a powerful platform to manage customer queries without compromising on privacy or becoming entangled in expensive service agreements.

As a small business owner you're most likely receiving many emails and calls daily from customers. Keeping track of all these requests can be overwhelming. That's where FreeScout comes in, streamlining your customer service process, and ensuring no customer query goes unanswered.

FreeScout respects your privacy and gives you full control over your data. Being a self-hosted solution, all your customer interactions are stored on your own server. You don't have to worry about third-party services having access to sensitive client information. The IMAP login information for each shared email inbox is securely stored on your own server. And you can count on consistent sync times with your IMAP inbox when running a self-hosted system with Formable's managed performance monitoring.

FreeScout is a robust, user-friendly help desk application that empowers small businesses to provide excellent customer support without the hefty price tag. It's fully customizable, easy to set up, and designed to scale with your business. Say goodbye to complicated and expensive customer service software, and hello to FreeScout – your new partner in delivering outstanding customer experiences.

Formable's FreeScout Portainer stack docker-compose.yml

version: '3'

services:
  freescout-app:
    image: tiredofit/freescout
    container_name: freescout-app
    ports:
      - 10112:80
    links:
      - freescout-db
    volumes:
      - app_data:/data
      - app_logs:/www/logs
    environment:
      - CONTAINER_NAME=freescout-app
      - DB_TYPE=mysql
      - DB_HOST=freescout-db
      - DB_NAME=freescout
      - DB_USER=root
      - DB_PASS=password
      - SITE_URL=https://freescout.formable.app
      - ADMIN_EMAIL=admin@formable.app
      - ADMIN_PASS=yourpassword
      - ENABLE_SSL_PROXY=FALSE
      - DISPLAY_ERRORS=FALSE
      - TIMEZONE=America/New_York
    restart: always

  freescout-db:
    image: tiredofit/mariadb:10.11
    container_name: freescout-db
    volumes:
      - db_data:/var/lib/mysql
    environment:
      - MARIADB_ROOT_PASSWORD=password
      - ROOT_PASS=password
      - DB_NAME=freescout
      - DB_USER=root
      - DB_PASS=password
      - CONTAINER_NAME=freescout-db
    restart: always

  freescout-db-backup:
    container_name: freescout-db-backup
    image: tiredofit/db-backup
    links:
     - freescout-db
    volumes:
      - db_backup:/backup
    environment:
      - CONTAINER_NAME=freescout-db-backup
      - DB_HOST=freescout-db
      - DB_TYPE=mariadb
      - DB_NAME=freescout
      - DB_USER=root
      - DB_PASS=password
      - DB_DUMP_FREQ=1440
      - DB_DUMP_BEGIN=0000
      - DB_CLEANUP_TIME=8640
      - COMPRESSION=BZ
      - MD5=TRUE
    restart: always
    
volumes:
  app_data:
  app_logs:
  db_data:
  db_backup: